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Decision Science and Queueing Theory - Paperback
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by David a. Brown (Author)
An introduction to decision science with an emphasis on queueing theory. Decision science methods are examined to determine an appropriate method for analyzing call centers. A hybrid queueing theory/simulation model is discussed as a method of analyzing call center operational characteristics.
Number of Pages: 152
Dimensions: 0.35 x 9 x 6 IN
Publication Date: April 19, 2011
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