Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service - Paperback
$28.05
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Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service - Paperback
$28.05
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by Jeff Toister (Author)
Are you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered.
Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should. The results can be both surprising and illuminating, such as:- Company cultures that unwittingly discourage excellent customer service.
- Employees torn between following policy or serving the customer.
- Cost reduction efforts that actually increase the cost of service.
- Poor products and services that make it impossible to satisfy customers.
- Bad habits that make it difficult to listen to customers' needs.
Number of Pages: 228
Dimensions: 0.48 x 9 x 6 IN
Publication Date: March 15, 2019
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