Practical Guide to SAP Workflow Agent Determination - Paperback

by Gretchen Horn (Author)

Dive into agent determination in SAP Business Workflow in this comprehensive guide. Explore the types of workflow agents and how each agent type is defined. Discover how agent types can be defined within the task and workflow definition. Explore workflow rules and clarify the various options for defining rules. Obtain expert advice on the functionality available to agents for processing work items and how to support them as a workflow administrator. Walk through the available reports that focus on the agents of workflow instances and learn how to identify errors, pinpoint areas for improvement, and reveal bottlenecks in workflow processes. Learn about best practices for agent administration and troubleshoot common errors. Examine detailed workshops exploring rule definition, modeled deadlines, ad hoc agents, and release procedures.

• Fundamentals of SAP Business Workflow agent types and agent determination.
• Example rules defined using responsibilities, ABAP, evaluation paths, organizational data, and BRF+
• Agent administration and reporting
• Deep dive workshops exploring rule definition, modeled deadlines, ad hoc agents, and release procedures

Author Biography

Gretchen Horn received a bachelor's degree in Management Information Systems from the University of Houston. She has worked with SAP software since 1996, working as a materials management functional subject matter expert. She became a consultant for N2 Consulting, Inc. in 1998 so that she could focus on workflow design and development as a technical consultant. She is certified in SAP Business Workflow and in 2009, she began her own company, JLM Workflow, Inc. She enjoys consulting locally in Houston, Texas